Report your bundle
Fill in the details of the bundle you never received.
What you need to report a bundle
All of the following must apply before a report can be submitted.
1. The bundle must be paid for and not delivered
Only report a bundle you actually paid for and never received on the number below. If the data arrived late, do not report it.
2. Wait 24 hours after the purchase
Reporting opens 24 hours after the date you bought the bundle. Before that, please use Live Chat.
3. Report within 36 hours
After the 36-hour window the report form closes for that purchase. Use Live Chat if you miss it.
4. Use the exact purchase date
Give the date you bought the bundle, not the date you noticed it was missing. Wrong dates delay your report.
5. One open report per purchase
If you already reported this number and date, follow that report with its tracking code instead of sending a new one.
6. Keep your tracking code
After submitting you get a tracking code. It is the only way to check your status, so save it.
Already reported? Track your report